FREE UK shipping on personalised pebble art pictures and personalised picture gifts
All Pebble Art Pictures are charged per picture, not per pebble person.
Rest assured, whether your picture includes 2 people or 8 people - the cost will remain the same price regardless.
All Printed Art Pictures are charged per picture.
Your personalised gift is usually created and ready to dispatch within 2-4 working days.
During busy periods or holiday time this can sometimes be longer.
During 'not so busy' times, this can be shorter.
I aim to offer a great service - if your picture is needed quicker than normal please let me know before you order and I will try to accommodate and get it to you ASAP. Sometimes this may not be possible but quite often it is.
Free Royal Mail 2nd Class postage is included with every personalised gift going to a UK address. Once despatched, your parcel will usually arrive within 3-4 working days.
You can upgrade to 1st Class Signed (for a quicker postal service) which usually takes around 1-2 working days.
Royal mail provides a reference number which I will send to you (UK or International Tracked). This is proof of posting and the reference number will be updated with Royal Mail once they have delivered your parcel.
I cannot guarantee any delivery times once items have been posted, this lies with the 3rd party provider (usually Royal Mail). Please visit the Royal Mail website for updates and delays regarding delivery times.
Worldwide postage is available. Costs and delivery times vary depending on Country.
If your country is not currently shown on the website, contact me for further information.
Frames have been sourced from a UK family run business who have been manufacturing picture frames for over 25 years. They are great believers in recycling and sustainability, as is Dainty Bee Design.
All frames are measured in inches from the inside of the frame, so the overall size of the frame is approximately 1 inch larger than the stated size.
Frames can either be hung or stood up and come with crystal clear perspex instead of glass for safer posting.
If demand is high, frames may sometimes become unavailable, so please bear with me.
Frames do take a couple of weeks from ordering to make and deliver .....but they're worth it! Honest!
Pictures/images are printed on quality 300gsm card using HD Inks (unless otherwise specified).
Free proofs are available upon request. If you request a proof, you MUST approve it before your picture is put in to production. Delays in approval may cause delays in despatch and Dainty Bee Design cannot be held responsible for items which are incorrect when a proof has been sent out and not responded to. You will be contacted twice by email and a 'respond by deadline' will be advised on the second contact - if there is no response in this time frame then your picture will be created and sent out as interpreted.
No problem - contact me and I'm sure we can correct that!
Your design might be the next big thing!
I am more than happy to accommodate any special design requests.
Please contact me and we can run through your requirements.
Dainty Bee Design cares about the environment, that is why all of the packaging sourced and used is Eco-friendly. It is usually recycled and/or it can be recycled.
Recycling information is sent out with every order.
Dainty Bee Design recycles and re-uses whenever possible, please do the same where you can.
Alterations to an existing design:
If you require any alterations to an existing picture this is possible.
Families grow, things change and you might want your picture to reflect that change.
There is a £10 cost which includes return postage.
Contact me for further information.
If I have made an error with your picture it will corrected for free.
If the error is on your behalf there is a £10 charge to correct and return (UK only).
Personalised items are non-refundable.
Please contact me for all other returns or queries.
Pictures are fragile and unfortunately every now and again, a picture will arrive damaged in the post despite the precautions taken. If your picture has arrived damaged, please contact me and I will be more than happy to help. Packages are padded and secured so breakages are kept to a minimum.
In any instance, please contact me and I will be more than happy to help.
Replacement frames and perspex are available.
Please contact me for a price including postage.
PLEASE NOTE: Photos are taken of every picture created.
Often, photos are shared to social media (usually after the event if I know when it is taking place). Please let me know at the time of ordering if you do not wish your picture to appear on social media or would only like it to appear after a certain time.
Dainty Bee Design holds the copyright to all designs produced, and may from time to time alter a design without prior notice. 'Bespoke' designs may be later used as a basis to create a 'new' design which will then available to purchase on selling platforms.