Enjoy FREE shipping on all UK orders of pebble art pictures and personalised gifts
All Pebble Art Pictures are charged per picture, not per pebble person.
Rest assured, whether your picture includes 2 people or 8 people - the cost will remain the same price regardless.
All Printed Art Pictures are charged per picture.
Your personalised gift is usually created and ready to dispatch within 2-4 working days.
During busy periods or holiday time this can sometimes be longer.
During 'not so busy' times, this can be shorter.
I aim to offer a great service - if your picture is needed quicker than normal please let me know before you order and I will try to accommodate and get it to you ASAP. Sometimes this may not be possible but quite often it is.
Free Royal Mail 2nd Class postage is included with every personalised gift going to a UK address. Once despatched, your parcel will usually arrive within 3-4 working days.
You can upgrade to 1st Class Signed (for a quicker postal service) which usually takes around 1-2 working days.
Royal mail provides a reference number which I will send to you (UK or International Tracked). This is proof of posting and the reference number will be updated with Royal Mail once they have delivered your parcel.
I cannot guarantee any delivery times once items have been posted, this lies with the 3rd party provider (usually Royal Mail). Please visit the Royal Mail website for updates and delays regarding delivery times.
Worldwide postage is available. Costs and delivery times vary depending on Country.
If your country is not currently shown on the website, contact me for further information.
Frames have been sourced from a UK family run business who have been manufacturing picture frames for over 25 years. They are great believers in recycling and sustainability, as is Dainty Bee Design.
All frames are measured in inches from the inside of the frame, so the overall size of the frame is approximately 1 inch larger than the stated size.
Frames can either be hung or stood up and come with crystal clear perspex instead of glass for safer posting.
If demand is high, frames may sometimes become unavailable, so please bear with me.
Frames do take a couple of weeks from ordering to make and deliver .....but they're worth it! Honest!
Pictures/images are printed on quality 300gsm card using HD Inks (unless otherwise specified).
I like to make sure all of my prints are crisp and clear - it's a designer thing :D
Free proofs are available upon request. If you request a proof, you MUST approve it before your picture is put in to production. Dalays in approval may cause delays in despatch.
No problem - contact me and I'm sure we can correct that!
Your design might be the next big thing!
I am more than happy to accommoade any special design requests.
Please contact me and we can run through your requiremements.
Dainty Bee Design cares about the environment, that is why all of the packaging sourced and used is Eco-friendly. It is usually recylced and/or it can be recycled.
Recycling information is sent out with every order.
Please recycle whenever possible.
Alterations to a design:
If you require any alterations to an existing picture this is possible.
Families grow, things change and you might want your picture to reflect that change.
There is a £10 cost which includes return postage.
Contact me for further information.
If I have made an error with your picture it will corrected for free.
If the error is on your behalf there is a £10 charge to correct and return (UK only).
Personalised items are non-refundable.
Please contact me for all other returns or queries.
Pictures are fragile and unfortunately every now and again, a picture will arrive damaged in the post dispite the precautions taken. If your picture has arrived damaged, please contact me and I will be more than happy to help. Packages are padded and secured so breakages are kept to a minimum.
In any instance, please contact me and I will be happy to help.
This does not affect your statutory rights.
Replacement frames and perspex are available.
Please contact me for a price.
Photos are taken of every picture created.
Often, my photos are shared to social media (usually after the event if I know when it is taking place). Please let me know at the time of ordering if you do not wish your picture to appear on social media or would only like it to appear after a certain time.
Message me for friendly and helpful advice