The vast majority of design projects run smoothly and without any problems, however from time to time something may come up, and it’s important to understand how best to deal with it. These terms and conditions are designed to ensure that we are both protected from any unexpected circumstances.

 

By accepting a quote, you are considered to have accepted these terms and conditions in full. 

 

a) Quotes are provided based on the information you have provided at the time. If, for example, exact quantities of items are unknown, adjustments can be made and prices will be updated at the final sign off. 

a1) Quotes are valid 30 days from the date of issue.

 

b) A 50% non-refundable deposit is paid upfront once you confirm that you wish to go ahead with your order following your quote. This forms a contract between you (the client) and Dainty Bee Design. The remaining balance is payable upon your final approval of the artwork, and not more than 7 days after receipt of your invoice. For the avoidance of doubt, items are not put into print/production until full payment has been received.

b1) The remaining balance may be different if there are variations to the original information since your quote. You will be kept informed of such changes. 

 

c) If, at any stage, you are not happy with the direction the work is taking, you will pay me in full for everything I have produced until that point, and cancel the order (contract) in writing.

c1) For pebble art & printed pictures where the order value has been paid in advance and up front, cancellation will result in a 50% refund if artwork has commenced but not posted. Artwork that has not commenced may receive up to 100% refund.

 

d) Should something happen for any reason whatsoever that causes you to cancel a project once it has begun, you are completely free to do so. You will simply be billed for any work completed up to the point of cancellation if it is not covered by your 50% deposit, and I will send you any work completed up to that point.

d1) Should I cancel this project, I will hand over any work completed up to the point of cancellation and refund you for any payments made on incomplete work.

 

e) Proofs are sent out (emailed to you) free of charge and any requested alterations must fall into the category of reasonable requests. Excessive revisions, tweaks and miscellaneous changes are subject to additional charges. The amount of alterations are at the discretion of Karen @ Dainty Bee Design, although it usually takes 2-4 proofs to get artwork signed off, and this would be included within the original fee.

 

f) Once you have approved your design this is considered FINAL, and you acknowledge you have checked spelling as well as details. You are responsible for the FINAL APPROVALS you make, and Karen @ Dainty Bee Design holds no responsibility once you have checked and approved artwork. ALL proofs MUST be approved prior to artwork being released for print, with NO EXCEPTIONS. Alterations required after final approval may incur additional costs, especially if it has been sent to print. 

f1. If an error has been made by Karen @ Dainty Bee Design that you have not noticed on your proof and has been subsequently approved, this is deemed to fall under your approval, and remains your responsibility as noted in f). Please check your proofs carefully.

f2. If an error has been made by Karen @ Dainty Bee Design following your final approval, this will be corrected and re-supplied at no extra cost to you.

 

g) Any artwork sent to third party providers for print is professionally set up, given ‘pre-flight’ checks, and supplied as print ready artwork ready for the pre-press studio. This is included in your costs. Postage is included if it is required.

g1. Subsequent reprints of existing artwork created by Dainty Bee Design will not be subject to the original full time and costs, and as such, exact reprints will work out cheaper for you.

 

h) Pebble art & printed pictures are a fixed cost and are priced as such on the Dainty Bee Design website and third party websites. The Dainty Bee Design website is often cheaper than third party websites due to the selling fees and charges third party providers pass on to sellers. 

 

i) For pebble art & printed pictures, proofs can be requested, and any proofs must be approved prior to commencement. In cases where proofs have been requested and no response to the proof is received, a further email will be sent advising of a cut-off time. If no communication is received by the cut-off time, the items will be created as per the latest proof. It is your responsibility to approve proofs you have requested and, as such Dainty Bee Design holds no responsibility for incorrect artwork not approved in the time scales provided. Time is often limited with third party providers, which I am bound to.

i1) Occasionally proofs are sent to clarify orders. In this instance, e) & f) applies.

 

j) Karen @ Dainty Bee Design holds copyright to all artworks produced, therefore approval must be sought before copying, duplicating or using any materials other than for what it is intended. Dainty Bee Design owns all artwork produced. 

j1) You guarantee that all elements of text, graphics, photos, designs, trademarks, or other artwork you provide for use in your project are either owned by yourselves, or that you have permission to use them.

 

k) Dainty Bee Design may use artwork from your order on social media or in other advertising promotions, or anywhere deemed appropriate. If you do not wish your artwork to be used in this way, please get in touch.

 

l) Legal info: I cannot guarantee that my work will be error-free and so I can not be held liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised me of them. Please refer to the provisions of point f) above to ensure that you fully check your proofs prior to approval. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.